Frequently Asked Questions (FAQs)

Sallivo is a Kenyan online retailer offering a wide range of quality products across essential everyday categories, including Home & Living, Electronics, Appliances, Kitchen & Dining, Fitness & Wellness, Tools & Hardware, and Outdoor & Lifestyle.

We carefully curate our products with a focus on durability, functionality, and value, making it easier for customers across Kenya to shop reliable products in one place.

We focus on providing a balance of quality, fair pricing, and efficient delivery across all our product categories. Our products are selected for their practicality and long-term value, ensuring customers receive dependable items for everyday use.

We are committed to offering a transparent shopping experience, with clear product information, reliable service, and responsive customer support.

You can reach us via:
Phone: +254 746 001855
Email: info@sallivo.com

To make shopping simple and secure, we provide multiple payment methods:

• Major credit and debit cards (Visa, Mastercard, American Express)
• Mpesa
• Cash on Delivery (where applicable)
  

All transactions are processed in KES.

Yes. If you're interested in bulk or wholesale purchases (for business or commercial use), please contact our team through Phone at +254 746 001855 or email at info@sallivo.com and we’ll be happy to assist.

• Order cutoff time: Orders placed after 4 PM (EAT) will be processed the next business day.
• Handling time: Typically 1–2 business days Monday through Friday. We try and ship same day for orders within Nairobi placed before cutoff time.
• Transit time: Around 2–4 business days, depending on carrier and destination.
• Estimated delivery window: Approximately 3–6 business days in total.

Yes, we deliver to the rest of Kenya. Our logistics network is built to reach both major cities and more remote areas.

• Our general return policy lasts 30 days from the date your order is delivered. If more than 30 days have passed since delivery, we may not be able to process your return or refund.
• Products must be unused, in their original condition, and include all packaging, tags, and accessories.
• Refunds are processed within up to 7 business days after returns approval.

1. Contact Us: Email info@sallivo.com with your order number and reason for return.
2. Repack: Place the item securely in its original packaging with all accessories and documents.
3. Ship: Follow the instructions provided in your return authorization email. Use the recommended carrier or your preferred method.

Yes — once your order is packed and handed over to our delivery partner, we will send you a confirmation notification (depending on the service used).